Enable Accessibility
×
Close
Personal Online Banking
All personal banking clients, please enter your online credentials here:
e‑Treasury Business Banking
Log in
Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact Client Support at [email protected] or 855.274.2800.

Download our e-Treasury Secure Browser

Business Online Banking
If you need assistance, please contact Client Services at [email protected] or 855.274.2800.
e‑Treasury
Log in
Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact TM Service at [email protected] or 212.575.8020.


Download our e-Treasury Secure Browser

Download the Sterling e-Treasury Token Client


Business Online Banking
If you need assistance, please contact Client Services at [email protected] or 855.274.2800

For optimal viewing experience, please use a supported browser such as Chrome or Edge

Download Edge Download Chrome

Business and Commercial Banking Updates at Webster

We upgraded to a new, fully unified operating system that will deliver an even stronger array of business and commercial banking products and services. Your accounts and digital services have automatically transitioned to the new platform.

What’s Changed?

What Has Not Changed*


  • Account Numbers
  • Checks
  • Direct Deposits
  • Automated Payments
  • Debit Cards
  • Online/Mobile Usernames & Passwords

*Business and Commercial clients who opened an account prior to May 20, 2023 have been notified by mail in advance of any changes.

What Has Changed


  • Some account features
  • Your Statements, Notices and Tax Documents (different formats and/or delivery methods)
  • Your online experience (a new interface and capabilities)

For details, please see below.

 

Online Banking Changes

We updated our digital banking platforms to give you even more tools to manage your business finances securely. There are different platforms based on the Business and Commercial client’s relationship. Client’s received separate communications with their specific transition details.

Webster Web-Link® Users Transitioning to e-Treasury
  • Users on our Webster Web-Link® platform have transitioned to a new platform called e-Treasury.
  • All activities are in e-Treasury beginning on July 24 except for Web-Link users who use Check or ACH Positive Pay, who will decision their items in Web-Link one last time on July 24.
Transfer of Services
Have Transferred Automatically Have NOT Transferred
Bill Pay payee and related information Transfers*
Future-dated and recurring Bill Pay payments  All future-dated and recurring account transfers, ACH, and Wires
Bill Pay payment history (last 24 months) Alerts
ACH and Wire Payment Templates will transfer only for items created prior to 6/24 and have been used in the past 18 months Account Analysis statements
Statement history (last 18 months) Statements prior to 18 months ago
Previous day transaction and balance history (last 18 months) Previous day transaction and balance history prior to 18 months ago
Check images Report Exports and File Exports
User permissions set prior to 6/24  
Recipients created prior to 6/24

* You will need to re-establish these items.

 

Learn More

Webster Online Users Transitioning to e-Treasury Business Banking
  • Users on our Webster Online platform that have multiple administrators have transitioned to a new platform called e-Treasury Business Banking.
  • Your current online administrators or primary users received a letter from us in mid-July with complete transition details.
Transfer of Services
Have Transferred Automatically Have NOT Transferred
Bill Pay payee and related information Transfers*
Future-dated and recurring Bill Pay payments Connections to Quicken, Mint, QuickBooks, or similar external services*
Bill Pay payment history (last 24 months) Alerts
Statement history (last 18 months) Business tax payments and invoicing
Previous day transaction history (last 18 months) Tax documents
Check images Statements prior to 18 months ago
Transaction history prior to 18 months ago
Any custom reports created on Webster Online

* You will need to re-establish these items.
Note: If you previously made business tax payments or set up invoicing online, you will need to make
alternative arrangements for these services.

 

Learn More

Webster Online Users Transitioning to Online Banking
  • Your current online administrator or primary user received a letter from us in mid-July with complete transition details.
  • You can log in to our new online banking service at websterbank.com. You will be able to use your current User ID and Password, unless we notified you otherwise.
  • You need to re-authorize secondary users on the new system by navigating to Settings/Users. Note that secondary users can view account information and make internal transfers but cannot make bill payments and external transfers.
  • Download our Webster Bank Mobile App from the App Store or Google Play. You will be able to log in using your current User ID and Password, unless we notify you otherwise.
    • Please note, our app supports Android 9 and up and iPhone requires iOS 15.0 or later.
Transfer of Services
Have Transferred Automatically Have NOT Transferred
Bill payees and related information Secondary user access
Future-dated and recurring transfers and payments Tax documents
Bill payment history (last 24 months) Statements prior to 18 months ago
Statement history (last 18 months) Transaction history older than 90 days
Transaction history (last 90 days) Alerts
Transfers to/from non-Webster accounts Connections to Quicken, Mint, QuickBooks, or similar external services
Check images Secure messages
Account nicknames

 

Learn More

Transition Resource Center

Find helpful resources about the online banking transition including guides and videos about our digital services.

Learn More

Important Topics

Account Numbers
  • Account numbers will not change, unless otherwise indicated in the Personalized Account Summary you received in the mail.
  • For clients who opened an account(s) on or after May 20, 2023, your account number has not changed.
Checks
  • Please continue to use your existing checks as usual.
  • For clients who opened an account(s) prior to May 20, 2023,  you will be notified of any changes in the Personalized Account Summary you received in the mail.
Contact Center
  • To speak with a Contact Center representative, please call us at 800.482.2220 Monday – Friday 7:00 a.m. to 10:00 p.m. or Saturday – Sunday 8:00 a.m. to 8:00 p.m.
Debit Cards
  • You now have access to more than 40,000 MoneyPass® ATMs across the U.S. – with no surcharge fee.
Direct Deposits and Automatic Payments
  • Direct deposits into your account(s) and automatic outgoing future-dated and recurring payments and transfers from your account(s) will continue without interruption unless otherwise notified.
  • If your account number has changed, please provide your new account number to those who make direct deposits into your account or automated debits from your account.
Statements, Notices and Tax Documents
  • Standard (Non-Analyzed Accounts): You will receive a deposit account statement that includes activity from the date of the prior statement through July 21, 2023. Any monthly maintenance fees will be waived for this period and the following partial statement period.
  • Analyzed Accounts: You will receive a deposit account statement that includes activity from the date of the prior statement through July 21, 2023. Billing will occur as usual.
  • You will receive statements for most accounts at about the same time each month as you previously have. The timing of statements for some savings accounts may be different.
  • If you previously received eStatements only, you will continue to do so.
  • If you previously received both paper and eStatements for the same account, you will receive a paper statement only going forward. You may enroll in eStatements through online banking.
  • Fees may apply for paper statements. Change your selection to eStatements to avoid the fee.
  • Notices and tax documents will no longer be available electronically.
  • Going forward, notices and tax documents will be mailed to your address of record.
Telephone Banking (Automated)

Service has resumed. Access your accounts by calling 800.482.2220.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC.

Connect With Us
Learn more about Webster products, services and the communities we serve.
We’d love your feedback
×