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Client Testimonials

Turning pivotal moments into success stories

Often in life, you may find yourself at a pivotal moment—an opportunity too big to miss or a wrench thrown into well-laid plans. Watch these stories of decision-makers at a turning point—and see how they turned their pivotal moments into positive momentum.

RetroFret Vintage Guitars

Striking a chord

RetroFret Vintage Guitars

“The original vision and the core of the business still is repair and restoration. What grew from that was also handling the sales of many of these guitars. As the community and clientele grew, so did the number of guitars. It’s gotten kind of out of control — in a good way,” says Steve, “Not to be arrogant about it, but we like to say, ‘where did your favorite guitarist get their favorite guitar? Very likely it came from RetroFret.’” With such a rapidly growing demand, RetroFret, based in Brooklyn, NY, needed to expand.

See story

Webster moments

Johnson Security Bureau
Resilience during the pandemic

COVID-19 hit New York City early, and hard. Unemployment rates in the South Bronx skyrocketed — putting even more pressure on Johnson Security to stay afloat and continue providing jobs to members of the community.

STRAC Institute team
Serving those who served

Still reeling from the pandemic’s shocks, STRAC Institute was dealt another blow when their bank unexpectedly cancelled their line of credit. A critical career pipeline for veterans transitioning to civilian life and aspiring electronic professionals, more than STRAC’s business operations were at stake.

Dr Steven Heffer, AFC Urgent Care
Filling a gap in health services

Dr. Heffer wanted to mesh his ER skills with his desire to practice family medicine in Connecticut’s largest city.

Leo Tracey, Cathedral Art Metal
For better...and worse

Leo Tracey needed help fast: first, when an historic flood wiped out 85% of his manufacturing operations, and second, when he saw a growth opportunity too good to miss.

Joe Fortin, Dynasty Electric
Taking a risk against the odds

With unemployment still high and foreclosures continuing, Joe Fortin was ready to take a big leap

hilliards chocolates shop
Taking a family business into the future

In 2007, success had brought Judy Hilliard McCarthy and Charlie McCarthy to a crossroads: deciding where to take the family business they had purchased and grown over the last 25+ years.

More Webster moments

Joe Andruzzi Foundation
Financial care for the cost of cancer

Meeting a boy with brain cancer inspired Joe and Jen Andruzzi to do something positive for patients facing devastating medical costs.

Boston Warehouse saw an opportunity to increase market share and eliminate a competitor by acquiring them
Acquisition funding and critical working capital

Peter started Boston Warehouse in 1974 and although the company was already successful, he was provided an opportunity that could double the size of his business overnight.

KITE Architects
Rapid growth, rapid response

As it won larger and larger projects, KITE Architects was quickly outgrowing its space. Christine West wanted a new headquarters that would showcase the firm’s design approach-but she needed it fast.

Fusion Design Consultants
Optimize cash flow

John needed to secure his cash flow while freeing up capital for potential opportunities.

Newport Mental Health
Cash flow in a time of need

In 2016, Medicaid, the Center’s main source of funding, suddenly changed their reimbursement system which meant payments were delayed for months.

Triumvirate Environmental
Time-sensitive financing

John needed a new bank and quickly. He knew of Webster Bank’s reputation for industry specialists and customer-first financing and immediately made a call.

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