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Webster Bank is committed to delivering the personalized, high-touch service our clients deserve. We are dedicated to providing sound solutions and guidance on a range of products and services to meet your banking needs.
For clients that opened accounts at one of our CT, MA, RI and select NY banking centers, that were not a former Sterling location, please follow the “Legacy Webster Clients” prompts.
For clients that opened accounts at one of our former New York Sterling National Bank banking centers, please follow the “Legacy Sterling Clients” prompts.
Visit our locations page to filter and view our Legacy Webster and former Sterling banking centers.
Personal Banking – Client Service Support Monday–Friday: 7:00 am to 10:00 pm Closed on bank holidays
24-Hour Telephone Banking – Automated Support To report a lost or stolen ATM or Debit Card To select or change an ATM or Debit Card PIN To place a claim for a disputed ATM or Debit Card transaction
800.325.2424
Saturday – Sunday: 8:00 am to 8:00 pm
800.325.2424
800.325.2424
Visit a Legacy Webster banking center and speak with a banker or use an ATM
800.325.2424
Business Banking – Client Service Support
800.482.2220
Monday–Friday: 7:00 am to 10:00 pm
Saturday – Sunday: 8:00 am to 8:00 pm
Closed on bank holidays
24-Hour Telephone Banking – Automated Support
800.482.2220
To report a lost or stolen ATM or Debit Card
800.482.2220
To select or change an ATM or Debit Card PIN
Visit a Legacy Webster banking center and speak with a banker or use an ATM
To place a claim for a disputed ATM or Debit Card transaction
800.482.2220
800.270.5400
Consumer Loans (Request for Lien Releases)
800.270.5400
Forbearance / Foreclosure
Having trouble making your mortgage payments?
Learn about foreclosure prevention assistance.
For change of address requests
800.325.2424
Monday-Friday: 7:00 am to 10:00 pm
Saturday – Sunday: 8:00 pm to 8:00 pm
or visit your local Webster Bank banking center
Merchant Credit Card Processing
800.762.6663
Clients who have a previous order history, and do not require any changes to the name or address on the checks, or the check style, can order checks by logging in to WebsterOnline.com. Clients can also drop off their reorder form at their local banking center or contact us at 800.325.2424.
Make an Appointment Personal Banking – Client Service Support Monday–Friday: 8:00 am to 8:00 pm Closed on bank holidays
24-Hour Telephone Banking – Automated Support To report a lost or stolen ATM or Debit Card To select or change an ATM or Debit Card PIN To place a claim for a disputed ATM or Debit Card transaction
855.762.7500
Saturday: 8:30 am to 3:00 pm
855.762.7500
855.735.0539
844.576.7250
855.735.0540
Business Banking – Client Service Support
855.274.2800
Monday–Friday: 8:00 am to 8:00 pm
Saturday: 8:30 am to 3:00 pm
Closed on bank holidays
24-Hour Telephone Banking – Automated Support
855.762.7500
To report a lost or stolen ATM or Debit Card
855.735.0539
To select or change an ATM or Debit Card PIN
844.576.7250
To place a claim for a disputed ATM or Debit Card transaction
855.735.0540
Consumer Loans (Request for Lien Releases)
800.752.8406
Dovenmuehle Servicer
877.849.9242 or 855.857.0644
Forbearance / Foreclosure
866.397.5370
For change of address requests
855.762.7500
Monday-Friday: 8:00 am to 8:00 pm
Saturday: 8:30 pm to 3:00 pm
or visit your local Webster Bank banking center
Merchant Credit Card Processing
877.273.8191
Need to reorder checks? No problem. Click here to reorder checks
For Legacy Sterling National Bank clients — 221970443
| Requests | Address | Instructions |
|---|---|---|
| Verification of Webster Bank Mortgage, Home Equity Loan or Line, or Installment Loan | Mail to:
Webster Bank |
Requests made by customers are processed at no charge. A request from a third party must include a check for $25 to cover processing. Verifications are mailed to the requester in 1 to 2 business days. |
| Deposit Verification or Consumer Credit Check | Mail to:
Webster Bank |
Clients are charged a $10 fee for all verifications of deposit. If the request is submitted by another financial institution for a mortgage application, a fee must be remitted with the request. Requests for Estate accounts must be mailed. Other requests can be faxed to (860) 612-6654. |
| Small Business or Commercial Credit Checks or Deposit Verification | Mail to:
Webster Bank |
Requests may also be faxed to (860) 692-1669 |
Video Relay Services (VRS) calls accepted.
Learn more about accessibility options.
Our full service Banking Centers are conveniently located throughout Connecticut, Massachusetts, New York, and Rhode Island. Find a location near you.
Put our banking solutions to work for you. Find and work with a Webster Relationship Manager who best suits your needs, industry and location.
All of our home loan originators are registered with the Nationwide Mortgage Licensing System and Registry (NMLS System). To obtain the NMLS identification number of a Webster Bank Loan Officer, please call us at 800-325-2424. The NMLS identification number can be used to search the NMLS National Database to view their background information.
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