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Legacy Webster Clients who accessed online banking through websterbank.com or public.websteronline.com:
Legacy Sterling Clients who accessed online banking through SNB.com, please enter your log in credentials below:
Need assistance? Contact us.
e‑Treasury Business Banking
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Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact Client Support at [email protected] or 855.274.2800.

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Business Online Banking
If you need assistance, please contact Client Services at [email protected] or 855.274.2800.
e‑Treasury
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Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact TM Service at [email protected] or 212.575.8020.


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Business Online Banking
If you need assistance, please contact Client Services at [email protected] or 855.274.2800

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Contact Us

We’re here for you.

Webster Bank is committed to delivering the personalized, high-touch service our clients deserve. We are dedicated to providing sound solutions and guidance on a range of products and services to meet your banking needs.

Who to Contact

For clients that opened accounts at one of our CT, MA, RI and select NY banking centers, that were not a former Sterling location, please follow the “Legacy Webster Clients” prompts.

For clients that opened accounts at one of our former New York Sterling National Bank banking centers, please follow the “Legacy Sterling Clients” prompts.

Visit our locations page to filter and view our Legacy Webster and former Sterling banking centers.

Legacy Webster Bank Clients

Personal Banking

Personal Banking – Client Service Support
800.325.2424

Monday–Friday: 7:00 am to 10:00 pm
Saturday – Sunday: 8:00 am to 8:00 pm

Closed on bank holidays

24-Hour Telephone Banking – Automated Support
800.325.2424

To report a lost or stolen ATM or Debit Card
800.325.2424

To select or change an ATM or Debit Card PIN
Visit a Legacy Webster banking center and speak with a banker or use an ATM

To place a claim for a disputed ATM or Debit Card transaction
800.325.2424



Business Banking

Business Banking – Client Service Support
800.482.2220

Monday–Friday: 7:00 am to 10:00 pm
Saturday – Sunday: 8:00 am to 8:00 pm

Closed on bank holidays

24-Hour Telephone Banking – Automated Support
800.482.2220

To report a lost or stolen ATM or Debit Card
800.482.2220

To select or change an ATM or Debit Card PIN
Visit a Legacy Webster banking center and speak with a banker or use an ATM

To place a claim for a disputed ATM or Debit Card transaction
800.482.2220

Residential Loan Servicing

800.270.5400

Consumer Loans (Request for Lien Releases)

800.270.5400

Forbearance / Foreclosure

Having trouble making your mortgage payments?
Learn about foreclosure prevention assistance.

Change of Address Request

For change of address requests
800.325.2424

Monday-Friday: 7:00 am to 10:00 pm
Saturday – Sunday: 8:00 pm to 8:00 pm
or visit your local Webster Bank banking center

Merchant Credit Card Processing

Merchant Credit Card Processing
800.762.6663

Reorder Checks

Clients who have a previous order history, and do not require any changes to the name or address on the checks, or the check style, can order checks by logging in to WebsterOnline.com. Clients can also drop off their reorder form at their local banking center or contact us at 800.325.2424.

Bank Routing Number

  • For CT clients — 211170101
  • For MA or RI clients — 211370231
  • For NY clients — 021973019
  • For former New Mil Bank clients — 211170156

 

Legacy Sterling National Bank Clients

Personal Banking

Make an Appointment

Personal Banking – Client Service Support
855.762.7500

Monday–Friday: 8:00 am to 8:00 pm
Saturday: 8:30 am to 3:00 pm

Closed on bank holidays

24-Hour Telephone Banking – Automated Support
855.762.7500

To report a lost or stolen ATM or Debit Card
855.735.0539

To select or change an ATM or Debit Card PIN
844.576.7250

To place a claim for a disputed ATM or Debit Card transaction
855.735.0540



Business Banking

Business Banking – Client Service Support
855.274.2800

Monday–Friday: 8:00 am to 8:00 pm
Saturday: 8:30 am to 3:00 pm

Closed on bank holidays

24-Hour Telephone Banking – Automated Support
855.762.7500

To report a lost or stolen ATM or Debit Card
855.735.0539

To select or change an ATM or Debit Card PIN
844.576.7250

To place a claim for a disputed ATM or Debit Card transaction
855.735.0540

Residential Loan Servicing

Consumer Loans (Request for Lien Releases)

800.752.8406

Dovenmuehle Servicer

877.849.9242 or 855.857.0644

Forbearance / Foreclosure

866.397.5370

Change of Address Request

For change of address requests
855.762.7500

Monday-Friday: 8:00 am to 8:00 pm
Saturday: 8:30 pm to 3:00 pm
or visit your local Webster Bank banking center

Merchant Credit Card Processing

Merchant Credit Card Processing
877.273.8191

Reorder Checks

Need to reorder checks? No problem. Click here to reorder checks

Bank Routing Number

For Legacy Sterling National Bank clients — 221970443

Additional Contact Information

Verifications
Requests Address Instructions
Verification of Webster Bank Mortgage, Home Equity Loan or Line, or Installment Loan Mail to:

Webster Bank
ATTN: Loan Fulfillment
P.O. Box 30
Waterbury, CT 06720
SO115

Requests made by customers are processed at no charge. A request from a third party must include a check for $25 to cover processing. Verifications are mailed to the requester in 1 to 2 business days.
Deposit Verification or Consumer Credit Check Mail to:

Webster Bank
ATTN: Deposit Verification
P.O. Box 191
Waterbury, CT 06720

Clients are charged a $10 fee for all verifications of deposit. If the request is submitted by another financial institution for a mortgage application, a fee must be remitted with the request. Requests for Estate accounts must be mailed. Other requests can be faxed to (860) 612-6654.
Small Business or Commercial Credit Checks or Deposit Verification Mail to:

Webster Bank
185 Asylum St. 5th Floor
HFD 610
Hartford, CT 06103

Requests may also be faxed to (860) 692-1669
Accessibility Assistance

Video Relay Services (VRS) calls accepted.

Learn more about accessibility options.

Locate a Banking Center

Our full service Banking Centers are conveniently located throughout Connecticut, Massachusetts, New York, and Rhode Island. Find a location near you.

Locations

Contact Us About Your Banking Needs

Put our banking solutions to work for you. Find and work with a Webster Relationship Manager who best suits your needs, industry and location.

Disclosures

All of our home loan originators are registered with the Nationwide Mortgage Licensing System and Registry (NMLS System). To obtain the NMLS identification number of a Webster Bank Loan Officer, please call us at 800-325-2424. The NMLS identification number can be used to search the NMLS National Database to view their background information.

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