Impact Makers Award Recipients

Brendan developed an innovative automation solution to streamline the conversion of more than 100 Business Online Banking profiles to eTreasury, significantly reducing manual effort, improving data quality, and enhancing the implementation handoff process. He used data and automation tools to turn complex, unstructured information into a clear and easy to use format, making it simpler for teams to work with and share. His solution improved consistency across the process, saved significant time for the sales team, and create a smoother experience for teams handling the transition.

Chris led the enhancement of SOC’s Splunk Soar platform capabilities through automation development and process improvements, strengthening efficiency and reducing organizational risk. He introduced automation that sped up how quickly threats are identified and handled, reduced manual work, and ensured more consistent responses across the team. His efforts improved response times and strengthened overall security, helping better protect the organization from risks like phishing attacks.

Ericka drove enterprise transformation by automating critical processes, advancing regulatory remediation, and strengthening client experience and risk oversight through high-impact improvements across ServiceNow, RCSA execution, VOC, and Sales Practices. She introduced automation and process improvements that reduced risk and made operations more efficient and scalable. Her efforts strengthened how risks are identified and addressed, improved the quality of client feedback insights, and enhanced oversight in key areas. Overall, her work helped create a more consistent, efficient, and client focused experience.

Jordan led the successful rebuild of a client-facing TM proforma preparation from Salesforce into Premium Treasury Pricing within PrecisionLender. She worked closely with cross-functional teams to understand needs and refine the solution, ensuring it delivered accurate and meaningful results. Her efforts helped improve transparency and supported better decision-making for sales and relationship teams.

Kevin led the end-to end launch of SMS as a new client engagement channel, enabling faster client outreach, increasing engagement and strengthening how Webster connects with and serves its clients. He introduced a more direct and timely way to communicate with clients, driving higher engagement and encouraging behaviors like increased account activity and digital usage. His work strengthened client relationships and delivered a scalable solution that supports ongoing growth and connection with clients.

Stevi stepped up as the Communications Champion, subject matter expert, and issue coordination for the Ametros M365 Tenant Migration, driving a smooth transition through proactive problem-solving, cross-functional collaboration, and hands-on operational support for colleagues and clients. She played a key role in supporting colleagues throughout the transition by leading support sessions, troubleshooting issues, and ensuring questions were quickly addressed. Her hands-on approach helped resolve access and operational challenges, creating a smoother experience for both colleagues and clients during the migration.

Kat and Tom led the design and implementation of developing a client relationship servicing model iwhich automated reporting that improved efficiency, data accuracy, and operational transparency across the business. They replaced a manual, time-intensive process with a more streamlined and automated solution, making reporting faster and more reliable. Their efforts significantly reduced processing time, improved data accuracy, and eliminated duplicate work, creating a more efficient and transparent process for managing client relationships.

Barbara and Julia successfully led the planning and execution of the company’s 90th Anniversary Program, delivering a large-scale enterprise initiative that balanced creativity, governance, and operational execution while achieving award-winning results. They coordinated a complex effort across internal teams and external partners, bringing together multiple groups to deliver a seamless and impactful program. Their leadership not only earned national recognition but also delivered the initiative well under budget, showcasing both creativity and strong execution.

Nicole, Nicholas, and Jerri collaborated to move Operational metrics from an Access database with Excel scorecards and reporting to a database with performance visuals and scorecards in SpectrA enabling real-time performance visibility, self-service analytics, and significant operational efficiencies. They replaced a manual, time-intensive process with automated data updates and modern reporting tools, making information faster, more reliable, and easier to access. Their work significantly reduced errors, improved turnaround times, lowered operational risk, and delivered measurable efficiency gains for the organization.

Doreen, Luisa, and Javier delivered the successful Connected Teller upgrade by modernizing an aging platform, coordinating enterprise-wide testing and readiness, and introducing process improvements that ensured a stable rollout, strong field adoption, and a more reliable experience for banking center colleagues and clients. They led cross-team coordination for resting, training, and readiness, helping ensure a smooth transition. Their efforts drove strong adoption in the field and positioned the platform for future improvements and long-term success.