Personal Online Banking

All personal banking clients, please enter your online credentials here:

e‑Treasury Business Banking

Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact Client Support at [email protected] or 855.274.2800.

Download our e-Treasury Secure Browser

Business Online Banking

Lost or Damaged Token
Forgot password or PIN?

If you need assistance, please contact Client Services at [email protected] or 855.274.2800.

e‑Treasury

Download our e-Treasury Secure Browser

Download the Sterling e-Treasury Token Client

Business Online Banking

Lost or Damaged Token
Forgot password or PIN?

If you need assistance, please contact Client Services at [email protected] or 855.274.2800

February 28, 2023

Due to weather conditions, NY banking centers in Orange, Rockland, Ulster, and Sullivan county will open at 10am today. Online Banking, Mobile Banking, ATM’s, and the Contact Center remain available.

Online Banking Security

As you enjoy the conveniences of online banking, count on us to keep your information security a top priority. Have some questions about online banking? Here are some of our most frequently asked questions and if you can’t find the answer you’re looking for, call us anytime.

creating vibrant communities

Community Development

We invest in projects that provide opportunity.

Webster Bank seeks to create vibrant, resilient communities where people have access to housing and educational platforms, as well as community services, resources, and care. We invest in projects that give families and neighborhoods the opportunity to thrive.

Can I access my accounts from multiple computers?

Yes. You can access your online accounts from any computer. You may be asked additional information upon logging in. This helps protect you by keeping unauthorized people from accessing your information.

Can I give someone else online access to my account information?

We offer Authorized Access services for our business customers that would allow you to grant others access to your accounts online, without sharing your User Name and Password.

What is encryption?

Encryption is a process whereby data is scrambled while being transmitted. When it is received, it is decrypted (or decoded) so that it can be read. When you are in an encrypted area of a website, you will see a small lock at the bottom of your screen. As soon as you move to a non-secure area of the site, this icon will change to an open lock.

How does Enhanced Online Security work?

When you visit your local banking center office, you know our faces and we know yours. Enhanced Online Security does the same thing over the internet. It is a method to identify us to you and you to us. We check the computer(s) or device(s) that you are using to access the website. Typically you access the website from one or two computer such as your home and work computers. Enhanced Online security remembers your device. No personal or private data is stored.

Is a “firewall” another security measure?

Yes. A firewall is an internet security system made up of hardware and software designed to separate internal computer systems and databases from the rest of the internet. When data comes to us from our customers via the internet, it must pass through a number of security checkpoints that make up our firewall.

Is Online Banking safe?

Online banking is safe when proper safety measures are taken. We encourage you to keep your User Name, Password and challenge questions confidential at all times to prevent unauthorized use of your account. We also encourage strong passwords with a mix of lower case, uppercase, numbers and special characters.

How safe is Mobile Banking to use?

At Webster, we understand the importance of security. That’s why we are dedicated to providing our customers a safe and secure environment for accessing their financial information online. Learn more about Our Safety and Security Commitment.

Is Webster Mobile Deposit secure?

Webster Mobile Deposit is protected by several layers of security including SSL encryption technology to protect your financial activities. In order to access Webster Mobile Deposit, you must enter your username and password, and sometimes an additional challenge question.

What is Phishing?

Phishing is when a scammer uses a phony message (traditional mail, email, text, or phone call) to trick you into providing personal information like your password or account information.

What is SSL and why is it important to me?

Secure Socket Layer (SSL) is a system designed to protect data. It provides authentication that you are communicating with our web server and it provides encryption to scramble data transmissions. SSL also provides a system to detect tampering. If tampering is detected in the SSL, the connection is broken. It is important since no one will be able to tamper with your transactions while you are using an SSL connection.