How to get back on track after the ATM eats your card

Published on April 30, 2020 | Webster Bank

Picture this. It’s Saturday morning. After a grueling week at work, the weekend is finally here. It’s bright, it’s beautiful, and now you are ready for some fun! All that stands between you and the greatest weekend ever is a quick trip to the ATM. Lost in your thoughts about the day ahead, you hurry to your car, race to your local Webster banking center and run to the ATM to grab some cash. As you head back to your car, something seems amiss. You have the cash, but…you left your card in the machine! So you sprint back to the ATM, but it’s too late; the machine has already swallowed your card (for your protection, of course!)

Trust us; we’ve all been there before. And the last thing we want to do is stand between you and your awesome weekend. So here are a couple tips to help get you back on track after the ATM eats your card with nothing lost other than a few extra minutes!  

Visit the Branch

If the branch is open, with the proper ID, we may be able to retrieve your card right there on the spot! Unfortunately, not all of our terminals are serviced by Webster bankers, but no worries…if we can’t retrieve your card; we can still help by issuing a temporary card until we can get you a replacement.  

Call Us

If it is after hours or you are using an ATM that is not near a banking center, things can get a little trickier, but don’t fret. Give us a call at 800-325-2424 and one of our bankers will gladly help you get a new card in your hand as soon as possible! So next time the ATM machine is hungry and eats your card, you’ll be armed with this information to get back on track to having an amazing day.

If this information was helpful, please consider passing it along to a friend. Thanks for being a Webster customer, and let us know how we’re doing in the comments below.