For optimal viewing experience, please use a supported browser such as Chrome or Edge

Download Edge Download Chrome

Connect with Customers Through Workplace Diversity

Published on November 29, 2016 |

Diversity, and the unique perspectives it brings, can help unlock potential and propel your business forward—both internally and externally.

When you hire employees with different backgrounds, ethnicities, gender, and skillsets, you’re gaining fresh perspectives and new voices that will foster the transformation of ideas while also challenging the status quo.

“Talent has no race, no religion, no sexual orientation, no age,” says Wendy Clark, CEO of advertising agency DDB Worldwide North America.

Clark believes that creating a diverse company culture—where employees can come into work every day as their unique selves—can position companies to be more competitive in the marketplace. After all, most businesses have a diverse customer base, made up of people who buy the same product but who likely desire varied features and/or experiences. 

To better understand customer wants or expectations, hire individuals from different cultures and environments. Gather employee insights and experiences to define audience behavior. Such tactics can help you assess demand and make sure your business stays in sync with customers.

Hiring Tip:

Look to technology when trying to diversify your company. Online hiring services can evaluate successors from within the company while removing any trace of favoritism or bias. Headhunter firms can provide lists of outside hires who fit your desired qualifications, while also being more inclusive.

Related Resources

SecurityArticles
Protect Your Business from Year-End Scams
As the year draws to a close, many businesses are focused on wrapping up financials, paying vendors, processing bonuses, and preparing for tax season. Unfortunately, cybercriminals know this too—and they often ramp up their efforts to take advantage of the busy year-end period. Here’s what businesses need to know to stay safe from common scams […]
Small Business BankingArticles
How a Unified Payroll and HR Platform Can Help Your Business Grow
Managing payroll, HR, and benefits is one of the most important responsibilities for any business—but it’s also one of the most complex. From tax filings and compliance to employee engagement and retention, these functions touch every part of your organization. Yet many businesses still rely on disconnected systems and manual processes that slow them down. […]
Small Business BankingArticles
Why Your Business Needs More Than Just a Bank Account
Beyond the Basics Opening a business account is often seen as the first step in building a financial foundation. But in today’s environment where fraud is evolving, cash flow is unpredictable, and efficiency is crucial – businesses need more than a place to store deposits. They need a financial partner who can help them manage […]

Connect With Us

Learn more about Webster products, services and the communities we serve.